{"id":4804,"date":"2026-03-12T10:43:16","date_gmt":"2026-03-12T10:43:16","guid":{"rendered":"https:\/\/tcfirm.nl\/?p=4804"},"modified":"2026-03-23T12:12:28","modified_gmt":"2026-03-23T12:12:28","slug":"opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk","status":"publish","type":"post","link":"https:\/\/tcfirm.nl\/en\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\/","title":{"rendered":"OpenText Summit Benelux: people first in the AI age"},"content":{"rendered":"<p class=\"wp-block-paragraph translation-block\">\u201cElevate together\u201d was the OpenText Summit Benelux theme. During the event in Rotterdam last week, the software vendor and its partners presented the latest developments in AI and digital information management. As a main sponsor with a well-visited booth, tcf. was prominently present. Below, we share the highlights of an inspiring day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Artificial Intelligence was the main topic during last week\u2019s OpenText Summit Benelux at the WTC Rotterdam. In 2026, how could it be otherwise? Yet the focus was not on \u201ctechnology for technology\u2019s sake.\u201d Instead, the human aspect played a pivotal role throughout the day, even when discussing topics such as <a href=\"https:\/\/tcfirm.nl\/en\/european-accessibility-act-compliance-en-verplichtingen-voor-nederlandse-organisaties\/\" target=\"_self\">accessibility<\/a> and <a href=\"https:\/\/tcfirm.nl\/en\/stappenplan-vida-dit-kunt-u-nu-al-doen\/\" target=\"_self\">VAT legislation<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>From CCM to CXM<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">For example, take Fabian Borchardt\u2019s keynote. The Senior Manager Solution Consulting at OpenText talked about the evolution from Customer Communications Management (CCM) to Customer Experience Management (CXM). His presentation revolved around the roadmaps of <a href=\"https:\/\/tcfirm.nl\/en\/exstream\/\" target=\"_self\">OpenText Communications<\/a> and the Experience Cloud.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">OpenText Communications is the new name for Exstream, and hardly needs further introduction. One of the key developments on the roadmap is improving personas (also known as customer profiles) using AI \u2013 an important step toward more personalized communication.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Experience Cloud is a less familiar name. This platform enables organizations to deliver a seamless onmichannel customer experience. Among other things, the roadmap includes AI-based customer interactions routing.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Dialogue instead of monologue<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Borchardt emphasized that customer communication goes beyond technology. Organizations need to move away from one-way communication: \u201cCustomers want a dialogue, not a monologue.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The presentation sparked an engaging discussion with attendees, moderated by <a href=\"https:\/\/www.linkedin.com\/in\/arnojellema\/\" target=\"_blank\">Arno Jellema<\/a> and <a href=\"https:\/\/www.linkedin.com\/in\/tim-hageraats-b3b33711\/\" target=\"_blank\">Tim Hageraats<\/a> from tcf. During this \u201cCustomer Council\u201d session, participants were invited to share what they are missing in the software and which challenges they encounter in practice. Several topical issues were discussed, including cloud sovereignty, data security, and the <a href=\"https:\/\/tcfirm.nl\/en\/european-accessibility-act-compliance-en-verplichtingen-voor-nederlandse-organisaties\/\" target=\"_blank\">European Accessibility Act<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When someone from the audience suggested that OpenText might consider not renaming their products as frequently, Borchardt smiled and said that issue was not currently on the roadmap.<\/p>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">tcf. travel mug<\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Meanwhile, the tcf. booth focused on AI innovations in <a href=\"https:\/\/tcfirm.nl\/en\/automatische-factuurverwerking\/\" target=\"_blank\">invoice processing<\/a>. Our specialists Nicole, Susanne, and Deborah were present to explain the latest AI features in <a href=\"https:\/\/tcfirm.nl\/en\/beyond-invoice-de-evolutie-van-vim-naar-vdm\/\" target=\"_blank\">OpenText Vendor Invoice Management (VIM)<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By applying AI functionality to document processing and invoice workflows, repetitive tasks are increasingly automated. This does not make people redundant \u2013 quite the opposite. Experts gain more time to focus on more complex issues and on supporting suppliers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fortunately, there was also room for a lighter note alongside these in-depth discussions. Our travel mug featuring the tcf. logo proved extremely popular. Lunch provided a moment to joke with \u201cfriendly competitors\u201d about the fully vegan catering \u2013 an option that did not appeal to everyone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a main sponsor, we look back on an inspiring day filled with valuable conversations. Many of these encounters will continue in the form of demos and follow-up discussions. The OpenText Summit once again highlighted how important it is to meet in person and exchange knowledge, ideas, and experiences.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u2018Elevate together\u2019 was het thema van de OpenText Summit Benelux in Rotterdam. Tijdens het event presenteerden de softwarefabrikant en zijn partners de nieuwste ontwikkelingen op het gebied van AI en digitale informatievoorziening.&nbsp;Als hoofdsponsor met een veelbezochte stand was&nbsp;tcf.&nbsp;opvallend&nbsp;aanwezig.&nbsp;Hieronder delen we de&nbsp;hoogtepunten van een inspirerende dag. Artificial Intelligence speelde een&nbsp;glansrol tijdens de OpenText Summit Benelux in [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":4805,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[37],"tags":[],"ppma_author":[28],"class_list":["post-4804","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nieuws-updates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>OpenText\u00a0Summit\u00a0Benelux: de mens centraal in het AI-tijdperk - TCF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tcfirm.nl\/en\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OpenText\u00a0Summit\u00a0Benelux: de mens centraal in het AI-tijdperk - TCF\" \/>\n<meta property=\"og:description\" content=\"\u2018Elevate together\u2019 was het thema van de OpenText Summit Benelux in Rotterdam. Tijdens het event presenteerden de softwarefabrikant en zijn partners de nieuwste ontwikkelingen op het gebied van AI en digitale informatievoorziening.&nbsp;Als hoofdsponsor met een veelbezochte stand was&nbsp;tcf.&nbsp;opvallend&nbsp;aanwezig.&nbsp;Hieronder delen we de&nbsp;hoogtepunten van een inspirerende dag. Artificial Intelligence speelde een&nbsp;glansrol tijdens de OpenText Summit Benelux in [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tcfirm.nl\/en\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\/\" \/>\n<meta property=\"og:site_name\" content=\"TCF\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-12T10:43:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-23T12:12:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tcfirm.nl\/wp-content\/uploads\/2026\/03\/Opentext-Summit-e1773316873821.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1100\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Redactie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Arno Jellema\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/tcfirm.nl\\\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tcfirm.nl\\\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\\\/\"},\"author\":{\"name\":\"Arno Jellema\",\"@id\":\"https:\\\/\\\/tcfirm.nl\\\/#\\\/schema\\\/person\\\/ff4bb7011c08a3d18aef4f36e82d878c\"},\"headline\":\"OpenText\u00a0Summit\u00a0Benelux: de mens centraal in het AI-tijdperk\",\"datePublished\":\"2026-03-12T10:43:16+00:00\",\"dateModified\":\"2026-03-23T12:12:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/tcfirm.nl\\\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\\\/\"},\"wordCount\":596,\"commentCount\":1,\"image\":{\"@id\":\"https:\\\/\\\/tcfirm.nl\\\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/tcfirm.nl\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Opentext-Summit-e1773316873821.webp\",\"articleSection\":[\"Nieuws &amp; 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Tijdens het event presenteerden de softwarefabrikant en zijn partners de nieuwste ontwikkelingen op het gebied van AI en digitale informatievoorziening.&nbsp;Als hoofdsponsor met een veelbezochte stand was&nbsp;tcf.&nbsp;opvallend&nbsp;aanwezig.&nbsp;Hieronder delen we de&nbsp;hoogtepunten van een inspirerende dag. Artificial Intelligence speelde een&nbsp;glansrol tijdens de OpenText Summit Benelux in [&hellip;]","og_url":"https:\/\/tcfirm.nl\/en\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\/","og_site_name":"TCF","article_published_time":"2026-03-12T10:43:16+00:00","article_modified_time":"2026-03-23T12:12:28+00:00","og_image":[{"width":1920,"height":1100,"url":"https:\/\/tcfirm.nl\/wp-content\/uploads\/2026\/03\/Opentext-Summit-e1773316873821.webp","type":"image\/webp"}],"author":"Redactie","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Arno Jellema","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/tcfirm.nl\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\/#article","isPartOf":{"@id":"https:\/\/tcfirm.nl\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\/"},"author":{"name":"Arno Jellema","@id":"https:\/\/tcfirm.nl\/#\/schema\/person\/ff4bb7011c08a3d18aef4f36e82d878c"},"headline":"OpenText\u00a0Summit\u00a0Benelux: de mens centraal in het AI-tijdperk","datePublished":"2026-03-12T10:43:16+00:00","dateModified":"2026-03-23T12:12:28+00:00","mainEntityOfPage":{"@id":"https:\/\/tcfirm.nl\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\/"},"wordCount":596,"commentCount":1,"image":{"@id":"https:\/\/tcfirm.nl\/opentext-summit-benelux-de-mens-centraal-in-het-ai-tijdperk\/#primaryimage"},"thumbnailUrl":"https:\/\/tcfirm.nl\/wp-content\/uploads\/2026\/03\/Opentext-Summit-e1773316873821.webp","articleSection":["Nieuws &amp; 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