{"id":7057,"date":"2026-11-02T12:05:03","date_gmt":"2026-11-02T12:05:03","guid":{"rendered":"https:\/\/tcfirm.nl\/?p=7057"},"modified":"2026-11-02T13:22:36","modified_gmt":"2026-11-02T13:22:36","slug":"opentext-opnieuw-leader-in-idc-marketscape-meer-grip-op-jouw-klantcommunicatie","status":"publish","type":"post","link":"https:\/\/tcfirm.nl\/en\/opentext-opnieuw-leader-in-idc-marketscape-meer-grip-op-jouw-klantcommunicatie\/","title":{"rendered":"OpenText opnieuw Leader in IDC MarketScape: meer grip op jouw klantcommunicatie"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7057\" class=\"elementor elementor-7057\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3043bb75 e-flex e-con-boxed e-con e-parent\" data-id=\"3043bb75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-606572f1 elementor-widget elementor-widget-text-editor\" data-id=\"606572f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OpenText is opnieuw benoemd tot Leader in de IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment. Voor dit rapport beoordeelde IDC dertien leveranciers op hun mogelijkheden en toekomststrategie. Een mooie erkenning, maar wat betekent die voor jouw organisatie?<\/p><h2>Van losse berichten naar \u00e9\u00e9n klantbeleving<\/h2><p>Goede klantcommunicatie begint bij samenhang: tussen je gegevens, je systemen en de berichten die je verstuurt.\u00a0<a href=\"https:\/\/blogs.opentext.com\/idc-names-opentext-ccm-leader\/\" target=\"_blank\" rel=\"noopener\">In de toelichting van OpenText op het IDC-rapport<\/a>\u00a0komen drie sterke punten naar voren:<\/p><ul><li>Je systemen werken samen. Standaard koppelingen met onder andere SAP S\/4HANA, Salesforce en Guidewire maken klant- en transactiegegevens direct beschikbaar voor communicatie.<\/li><li>Je klantcommunicatie sluit aan op de klantreis. OpenText Communications maakt deel uit van Experience Cloud. Zo kun je berichten via verschillende kanalen verbinden met de bredere klantbeleving.<\/li><li>Je medewerkers krijgen meer mogelijkheden. Zakelijke gebruikers kunnen samen content maken, aanpassen en vooraf testen hoe een bericht er via het gekozen kanaal uitziet.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59293f6 elementor-widget elementor-widget-image\" data-id=\"59293f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/tcfirm.nl\/wp-content\/uploads\/2026\/11\/Figure-1-IDC-marketscape-worldwide-intelligent-customer-commucation-management-vendor-assessment.webp\" class=\"attachment-large size-large wp-image-7058\" alt=\"Figure 1 IDC marketscape worldwide intelligent customer commucation management vendor assessment\" srcset=\"https:\/\/tcfirm.nl\/wp-content\/uploads\/2026\/11\/Figure-1-IDC-marketscape-worldwide-intelligent-customer-commucation-management-vendor-assessment.webp 1024w, https:\/\/tcfirm.nl\/wp-content\/uploads\/2026\/11\/Figure-1-IDC-marketscape-worldwide-intelligent-customer-commucation-management-vendor-assessment-300x169.webp 300w, https:\/\/tcfirm.nl\/wp-content\/uploads\/2026\/11\/Figure-1-IDC-marketscape-worldwide-intelligent-customer-commucation-management-vendor-assessment-768x432.webp 768w, https:\/\/tcfirm.nl\/wp-content\/uploads\/2026\/11\/Figure-1-IDC-marketscape-worldwide-intelligent-customer-commucation-management-vendor-assessment-18x10.webp 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-018d1f4 elementor-widget elementor-widget-text-editor\" data-id=\"018d1f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>tcf. maakt de vertaalslag naar jouw praktijk<\/h2><p>Een sterke technologie vormt de basis. De waarde ontstaat wanneer die aansluit op jouw systemen, processen en mensen. Als OpenText-partner helpen we bij tcf. organisaties met de implementatie van OpenText binnen SAP-omgevingen. Met Exstream verbinden we bedrijfsinformatie met persoonlijke klantcommunicatie.\u00a0<a href=\"https:\/\/tcfirm.nl\/en\/exstream\/\" target=\"_blank\" rel=\"noopener\">Meer over onze aanpak<\/a>.<\/p><p>Wil je jouw klantcommunicatie verbeteren? Begin dan bij de praktijk. Welke berichten kunnen duidelijker? Waar kosten aanpassingen te veel tijd? En hoe zorg je dat je klant via ieder kanaal een herkenbare boodschap ontvangt?<\/p><p><strong>Meer weten over de beoordeling?\u00a0<a href=\"https:\/\/blogs.opentext.com\/idc-names-opentext-ccm-leader\/#gate-eb9feff9-9541-45cd-96b5-2fdccc405b87\" target=\"_blank\" rel=\"noopener\">Vraag het OpenText-uittreksel van het IDC MarketScape 2026-rapport aan<\/a>\u00a0via het formulier van OpenText.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Een factuur, polis of klantbericht is meer dan informatie die de deur uit moet. Het is een contactmoment. Dan wil je dat de inhoud klopt, de boodschap duidelijk is en de communicatie aansluit bij je klant.<\/p>","protected":false},"author":2,"featured_media":7067,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_ppma_block_editor_authors":"{\"authors\":[28],\"author_categories\":{\"28\":\"1\"},\"fallback_author_user\":\"2\",\"selected_authors\":[{\"id\":28,\"display_name\":\"Redactie\",\"is_guest\":1,\"category_id\":\"1\"}]}"},"categories":[14,37],"tags":[],"ppma_author":[28],"class_list":["post-7057","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs","category-nieuws-updates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>OpenText opnieuw Leader in IDC MarketScape: meer grip op jouw klantcommunicatie - TCF<\/title>\n<meta name=\"description\" content=\"Een factuur, polis of klantbericht is meer dan informatie die de deur uit moet. 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