Organizations in industries like financial services, healthcare, and government often retain large amounts of data, not only for operational purposes but also to meet compliance and regulatory requirements. To make this content accessible in the workplace, they may use an OpenText solution like the Extended ECM Platform, which connects all information sources and provides the right people with the right access. For archiving, OpenText Archive Center is the go-to tool.
So far, so good. However, in IT management, dealing with large volumes of content can lead to certain challenges.
Challenges in document management
Monitoring content servers can be particularly time-consuming for larger organizations. Traditional OpenText monitoring and management tools often result in costly downtime, productivity loss, or reduced user adoption. Yet, in order to quickly resolve issues as they arise, maintaining control over your IT solution is key.
Are you using an OpenText document management solution and looking for a single, intuitive monitoring tool for all your content? In that case, we recommend switching to Fuse Management Central. This OpenText management platform offers the following benefits:
- Advanced Monitoring:Fuse Management Central provides comprehensive options for monitoring performance and other critical issues, allowing teams to identify bottlenecks and take corrective action before they impact operations.
- Real-time alerts: The dashboard provides immediate error alerts via push notifications and email, allowing the IT department to respond quickly.
- Historical tracking: With the Time-Machine feature, you can review monitoring history to pinpoint what went wrong and when. With the Time-Machine feature, you can review monitoring history to pinpoint what went wrong and when.
- User-friendliness: Fuse offers a low learning curve with a centralized, web-based interface that is easily accessible via a web browser. There’s no need to log directly into the servers.
- Efficient operations: The tool supports one-time, bulk, and scheduled operations, saving time and simplifying management.
- Reduced FTE requirement: Thanks to its efficiency, IT colleagues need to perform far fewer manual tasks. Some organizations report cutting operational costs by more than half!
Now that you have an idea of what this solution can offer, it’s time to see Fuse in action. How does this particular monitoring platform work?
How Achmea gained control over document management
Achmea is the cooperative parent company of insurance brands like Centraal Beheer, Interpolis, and Zilveren Kruis. With around 10 million customers, it’s the largest insurance company in the Netherlands—and undoubtedly managing one of the largest data volumes in the local market. Achmea's document management runs on several servers with OpenText Archive Center and Content Server.
The server volume made monitoring activities a time-consuming task. Previously, their IT department used various OpenText tools, such as Content Server Informant, Monitoring Agent, and Performance Analyzer. While these tools worked, it wasn't a very elegant solution. So when they first learned about Fuse, they were thrilled with its simplicity and clarity.
Curious about the ins and outs? Read the full Achmea case study here.
Would you like to see how Fuse can help you manage your content? Our director, Arno Jellema, would be happy to provide a presentation. Fill out the form below to book your demo!
